User-supplied information: If you fill out the contact form on this website, we will ask you to provide some personal information (such as e-mail address, name, phone number and state). We only require that you provide an e-mail address on the contact form. Further, if chat is available through this site, you may be asked to provide information if you participate in an online chat. Please do not submit any confidential, proprietary or sensitive personally identifiable information (e.g. Social Security Number; date of birth; drivers license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for consequences of your submission.
Information that you provide to us through the contact form or an online chat will be used so that we may respond to your inquiry. We may also use information you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may opt out (unsubscribe) as described below.
In order to ensure your preparedness and a smooth experience for your booked tour, our booking process requires additional personal information. This information serves several purposes, including identity verification, assessing the suitability of the chosen tour, providing updates and notifications about your tour, and processing your payment. The necessary details for the booking process includes the following:
Health and Medical Information: Any pre-existing medical conditions, current vaccination status, and specific requirements regarding medication that may impact your ability to safely participate in the tour.
Personal Information: Gender, travel insurance documentation, emergency contact information, payment details, dietary restrictions, passport details, and any information required for a visa application.
When you submit a job application to us, we will gather personal information necessary to verify your identity and assess your eligibility for the specific position you have applied for. This includes details like your name, contact information, employment history, and any other relevant information that is reasonably necessary for the hiring process.
Web server logs: When you visit our website, we may track information about your visit and store that information in web server logs, which are records of the activities on our sites. The servers automatically capture and save the information electronically.
Examples of the information we may collect include:
your unique Internet protocol address;
the name of your unique Internet service provider;
the town/city, county/state and country from which you access our website;
the kind of browser or computer you use;
the number of links you click within the site;
the date and time of your visit;
the web page from which you arrived to our site;
the pages you viewed on the site; and
certain searches/queries that you conducted via our website(s).
The information we collect in web server logs helps us administer the site, analyze its usage, protect the website and its content from inappropriate use and improve the user’s experience.
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
The Explorer’s Passage may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- To comply with the law
Retention of Data
The Explorer’s Passage will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Explorer’s Passage aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where The Explorer’s Passage relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
California Consumer Privacy Act (CCPA)
For residents of California, the 2018 California Consumer Privacy Act (CCPA) grants consumers increased authority over their personal information, including:
- The right to be informed about the personal information collected by businesses, along with its usage and sharing practices.
- The right to request the deletion of personal information collected from them, with a few exceptions.
- The right to opt-out of the sale or sharing of their personal information.
- The right to non-discrimination when exercising their CCPA rights.
How is personal information protected?
We take certain appropriate security measures to help protect your personal information from accidental loss and from unauthorized access, use or disclosure. However, we cannot guarantee that unauthorized persons will always be unable to defeat our security measures.
Who has access to the information?
We will not sell, rent, or lease mailing lists or other user data to others, and we will not make your personal information available to any unaffiliated parties, except as follows:
- Agents, website vendors and/or contractors who may use it on our behalf or in connection with their relationship with us
- Third-party applications, such as payment processors provided by external parties.
- Tour service providers
- Services related to IT and support
if we are unable to assist with your matter, but know an unaffiliated attorney or firm that may be able to help you, we may refer you and share information you provided us with that party; and as required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another firm or if we are liquidated during bankruptcy proceedings), or if we believe in good faith that sharing the data is necessary to protect our rights or property.
How can I correct, amend or delete my personal information and/or opt out of future communications?
You may opt out of any future contacts from us at any time. Contact us via the phone number, contact form or mailing address on our website at any time to:
see what data we have about you, if any;
change/correct any data we have about you;
ask us to delete any data we have about you; and/or
opt out of future communications from us.
Effective May 23, 2023